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Frequently asked questions>E-shop help> Returning an order

Returning an order

Returning a product bought online
How can I return a purchased product? Can I track the status of my returning product? Do I have to pay to return a product? I didn't receive a return label. What can I do?
Which products can be returned
Can I return products without the original packaging? Can I return products bought with a discount/promotion? My product isn't working or is damaged. What now? Which products can't be returned?
Returning for refund
How quickly will I get refunded for a return? How will the amount be refunded?
Returning for exchange
How long do I have to exchange an online purchased product? I received the wrong product. What now? Can I exchange products without their original packaging? Can I exchange an online purchased product? I received a product that is faulty. What now?
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