Returns and refunds
We want you to be totally satisfied with your KitchenAid purchase. If you're not happy for any reason, you may return it to us within 14 calendar days of delivery.
How does it work?
1. Inform us via My Account or by email
Log in and go to My Orders or send an email with the information below.
2. Get a prepaid shipping label from UPS
You'll get an email from UPS with a link to a shipping label.
3. Pack the product(s) securely
Wrap the products in their original packaging with the shipping label on top.
4. Arrange pickup with UPS and send the parcel
Contact UPS to arrange a pickup or drop it to a UPS location.
5. KitchenAid receive your parcel
We will receive your returned items at our warehouse.
6. KitchenAid process the refund
You will be refunded within 14 days of the package arriving back with us.
Get started with your return
How to return your purchase?
Via My Account on our site
Simply go to 'My Orders' and click on the 'Return' button. Don't have an account yet? Click below to create one now.
OR by sending an email
Email us on email@example.com, including all the details of your return request listed in the section below.
By email? Please copy and complete the details below:
Date of original order:
Date of delivery:
Your first name & last name:
Your address (including postcode):
Your telephone number:
Item name or product code of the product you wish to return:
Reason for return: 1. Wrong product / 2. Packaging damaged / 3. Aesthetic defect / 4. Technical defect / 5. Missing part(s) / 6. Product not as expected / 7. Delivered too late 8. No reason, I changed my mind. What would you like to do - Refund or Exchange? (please note: EXCHANGE is only possible if your item was incorrect or faulty - ie. reasons 1-6 above. If you need to exchange your product for one of these reasons, our team will get in touch with you to sort out the replacement). Serial number of the product you wish you return (only relevant if your item was incorrect or faulty):
Any additional remarks we need to be aware of? + please feel free to attach any photos or videos you like in order to show damage etc.
What happens next?
Once we've processed your return request, you'll then receive an email from our courier company, UPS, with instructions about how to send your product back.
UPS return process
UPS will send you an e-mail that contains a 48-hour link that generates a pre-filled, prepaid shipping label to print and stick on your box. Afterwards please contact UPS to arrange a pickup — either by phone or through the UPS portal, OR you can drop the package to one of the UPS centers indicated on the shipping label.
Pack your items in the box
Once the label has been generated, please pack the product securely into its box and stick the label to the box. Packing the goods you wish to return is your responsibility. Please avoid damaging the goods and return the goods in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging to avoid transport damage.
Warning: items we cannot refund
If you don't make your return request to KitchenAid within 14 calendar days of the delivery date, we cannot accept your return. If the items arrive back incomplete, damaged, or soiled, they will not be refunded. We cannot refund personalised items which were created for you.