We want you to be totally satisfied with your KitchenAid purchase. If you're not happy for any reason, you may return it to us within 14 calendar days of delivery.
How to return your purchase?
Via My Account on our site
Simply go to 'My Orders' and click on the 'Return' button. Don't have an account yet? Click here to create one now.
OR by sending an email
Email us on contact.webshop@kitchenaid.com, including all the details of your return request listed in the section below.
By email? Please copy and complete the details below:
Date of original order:
Date of delivery:
Your first name & last name:
Your address (including postcode):
Your telephone number:
Order number:
Item name or product code of the product you wish to return:
Reason for return: 1. Wrong product / 2. Packaging damaged / 3. Aesthetic defect / 4. Technical defect / 5. Missing part(s) / 6. Product not as expected / 7. Delivered too late 8. No reason, I changed my mind.
What would you like to do - Refund or Exchange? (please note: EXCHANGE is only possible if your item was incorrect or faulty - ie. reasons 1-6 above. If you need to exchange your product for one of these reasons, our team will get in touch with you to sort out the replacement).
Serial number of the product you wish you return (only relevant if your item was incorrect or faulty):
Any additional remarks we need to be aware of?
+ please feel free to attach any photos or videos you like in order to show damage etc.
UPS return process
Pack your items in the box
Warning: items we cannot refund
Frequently Asked Questions
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