Need to return? No problem

Step 1: Start Your Return

Sign in to your account or, if you purchased as a guest, enter your order number and email in our return portal. Select the item(s) you wish to return and, if you wish, tell us the reason. Your feedback helps us improve, but providing a reason is optional.

Step 2: Choose Your Shipping Method

Print a prepaid label and drop it off at a delivery partner location. If your appliance is heavy, you have the option to arrange a convenient home pickup if you prefer.

Step 3: Pack & Send

Secure your appliance in its original packaging (if possible). Please ensure any free gifts or promotional items included with your purchase are also placed in the box. Attach the label and hand it over. We’ll notify you the moment we scan your package.

Step 4: Inspection & Approval

Once it reaches our warehouse, our team will perform a quick quality check. This usually happens within 3-5 business days of arrival.

Step 5: Your Reimbursement

Once approved, your refund is triggered automatically and is issued to your original payment method. You should see the credit in your account within 5-10 business days, depending on your bank’s processing time.

Don't worry, we'll email you at every step so you’re never in the dark.

Pack it well 

Make sure you pack the product securely in its original packaging. It’s your responsibility to box it up safely, along with any accessories or packing components. If your order included a free gift, this must also be returned in its original condition for your refund to be processed. If necessary, add some outer packaging to avoid it getting damaged.

What can’t be returned

Please be aware that you can only make return requests within 14 days¹ of the delivery date. Otherwise, we cannot accept your return. If an item arrives back to us incomplete, damaged or soiled, it will not be refunded. We cannot refund any personalised items.

Once you have printed your prepaid label and securely packed your appliance in its original packaging, simply hand it over to our carrier to begin its journey home. You can monitor the real-time status of your return, from the first scan to its arrival at our facility, directly within your KitchenAid account or via the tracking link sent to your email. We will notify you as soon as your package is received and our team begins the quality inspection for your reimbursement.