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Frequently asked questions

Returning an order

I didn't receive a return label. What can I do?Do I have to pay to return a product?How can I return a purchased product?Can I track the status of my returning product?Which products can't be returned?Can I return products without the original packaging?My product isn't working or is damaged. What now?Can I return products bought with a discount/promotion?How will the amount be refunded?How quickly will I get refunded for a return?How long do I have to exchange an online purchased product?I received the wrong product. What now?Can I exchange products without their original packaging?Can I exchange an online purchased product?I received a product that is faulty. What now?

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