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Frequently asked questions>E-shop help>Returning for refund> Can I return products without the original packaging?

Can I return products without the original packaging?

When you are returning an item to KitchenAid, please take care to use the original packaging. See our tips and advice on packaging here...

Please avoid damaging the goods by returning the items to KitchenAid in their original packaging, together with all the accessories and packaging components included.

Items for return must include:

The product, along with any accessories, instructions, guarantee, etc. in the original box. If necessary, you could add a protective outer layer of packaging to avoid transport damage. If items returned to arrive back incomplete, damaged, or soiled, they cannot be refunded.

If the box was damaged on arrival

If the item appeared to have been damaged in transit when it was originally delivered to you, that is not your fault. Please help us by taking a photograph of the package and submit that to us along with your return request. See How can I return a purchased good? to find out how.

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