If you receive a KitchenAid product that isn't working or is damaged, we are very sorry. Please contact us within 14 calendar days of delivery to arrange a replacement.
How it works
Any faulty or incorrect items can be reported to KitchenAid using the steps here: How can I return a purchased product?
Once we receive your return request, our team will get in touch to arrange a replacement or exchange as quickly as we can. We are sorry for the inconvenience.