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Frequently asked questions>E-shop help>Returning for refund> I didn't receive a return label. What can I do?

I didn't receive a return label. What can I do?

You may be wondering what happens if you don't receive a return label. You should receive one from UPS. Find out what to do...

Once you contact KitchenAid to request a return, we ask UPS to send you an email.

The UPS email that you receive gives you a 48-hour link that generates a pre-filled, prepaid shipping label (so costs are taken care of by KitchenAid).

If you don't receive this email, please firstly check your spam/trash folder to see if it's there.

If you still can't find it, you can contact our Customer Service Team by:

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