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Frequently asked questions>E-shop help>Returning for refund> My product isn't working or is damaged. What now?

My product isn't working or is damaged. What now?

If you have purchased a Kitchen Aid product that is faulty or damaged, please let us know within 14 days of delivery, so that you can decide to exchange or return it. Here's what to do...

We're sorry to hear you are not satisfied with your new purchase. If your items aren’t working properly or look damaged, please contact us within 14 calendar days of delivery to arrange a return. We will be very happy to provide a refund or a replacement product — whichever you prefer.

Please see How can I return a purchased product? for full details of how it works.

What happens next?

As soon as we receive your return request via the method above, our customer service team will be in touch to sort out a replacement or refund. We apologise for any inconvenience.

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