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Frequently asked questions

I received the wrong product. What now?

In the unfortunate case that you are sent the wrong product from our warehouse, we will correct the error as soon as possible. See the steps...

The wrong product can be sent on rare occasions. We ask you to please check whether your parcel is correct upon delivery. If the parcel does not seem to match your order, then please do not sign the delivery note and/or clearly note the nature of the discrepancy on the delivery note.

Any faulty or incorrect items can be reported to the KitchenAid customer service team using the steps here: How can I return a purchased product?

Once we receive your request, we will get in touch to arrange a replacement or exchange as quickly as we can. We're sorry for the inconvenience.

IMPORTANT FOR UK CUSTOMERS: EXCHANGE is not possible anymore. Please contact our customer service to arrange a refund.

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