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Frequently asked questions

Can I exchange an online purchased product?

Want to exchange a KitchenAid product? You can do so if you have received a faulty or incorrect item. See the details here...

Can I exchange an online purchased product?

Want to exchange a KitchenAid product? You can do so if you have received a faulty or incorrect item. See the details here...

You can only exchange a KitchenAid product if you received a faulty or incorrect product. If this is the case, then we will happily replace it for you, or give you a refund - whichever you prefer.

If you've simply changed your mind or would like a different product, you are welcome to return your item for a refund and then purchase the preferred option.

You can find our returns procedure here: How can I return a purchased product?

IMPORTANT FOR UK CUSTOMERS: EXCHANGE is not possible anymore. Please contact our customer service to arrange a refund.

What happens next?

If you request an exchange, then our team will get in touch with you to arrange the replacement.

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