First, double check to see if your blender is securely plugged into an earthed electrical outlet. Then, if you have a circuit breaker box (fuse box), make sure the circuit is closed. Try unplugging the blender, and then plugging it back into an earthed electrical outlet.
If you still can't get it to work on your chosen speed or setting, then please contact our Customer Service team: Email us here OR Call us here - this is a freephone number and service will be provided to you in local language - open Monday to Friday from 8.00 am to 5.00 pm.