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FAQ>Shipping and delivery>Can I still change the address after ordering?
Frequently asked questions

Can I still change the address after ordering?

Have you completed the checkout and then realised you need to change the invoicing address or the delivery address? Find out what you can do...

It's not too late to change an address if you contact us right after placing your order.

You can usually change the delivery or invoicing address of your order by contacting our Customer Service team immediately via email on or by phoning 00800 381 04026. (This is a toll free number and service will be provided to you in local language. The call centre is available from Monday to Friday 8.00 am to 5.00 pm.)

What if the parcel has already been sent?

If your parcel has already been shipped (ie. once you receive a tracking link for your parcel), please contact the delivery company directly to see if you can change the delivery address. We usually ship with DHL, and you can find their contact details on the email you receive about the shipment.

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