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FAQ>Coffee machines>Why are the lights on or flashing on the espresso machine?
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Frequently asked questions

Why are the lights on or flashing on the espresso machine?

If you're getting lights flashing on your Espresso Machine, either blinking or on continuously, find out what it means with our troubleshooting chart...

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The lights on your Espresso Machine are indicators to tell you how it's running, or when there may be a problem. Check the chart below to find out what they indicate:

Problem Solution
All Mode/Dose lights are blinking Machine is in protection mode to avoid the pump from over heating. Turn off the machine for 7.5 minutes.
The Steam light and all Dose lights are blinking Machine is in protection mode to avoid overheating. Turn Off the machine for 10 minutes.
Water light continuously blinks Ensure water is in the Water Tank and check the Water Tank is properly assembled. Steam Wand could be blocked. Remove it from Espresso Machine and thoroughly clean it using a cleaning solution. Or, the coffee puck could be too dense, so adjust to a larger grind size. If using a Double wall basket, then clean the exit hole with a pin.
All lights are blinking at the same time Turn off the Espresso Machine and unplug for approximately 10 minutes. Then, plug back in and restart the machine. If the problem persists, call our team.
All lights are continuously on If the problem occurs again, unplug the machine for approx. 5 minutes, plug back in and restart the machine and then run 1 complete clean cycle.

If you still need help, then feel free to contact our Customer Service team: Email us here OR Call us here - this is a freephone number and service will be provided to you in local language - open Monday to Friday from 8.00 am to 5.00 pm.

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