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Frequently asked questions

What if I placed multiple orders by accident?

Sometimes computer issues like refreshes, crashes or lagging can lead to multiple orders going through. If that happens, here's what to do...

If you accidentally order several times, you won't be able to cancel on the website. Don't worry though — please contact our Customer Service team straight away for help.

How to contact our team

You can speak to us by email on or by phone on 00800 381 04026. It's a toll free number and service will be provided to you in local language (open Monday to Friday 8.00 am to 5.00 pm.)

We will be happy to sort the problem out for you.

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