Once you've checked out with a new purchase, you should get an order confirmation in your email box within about 10 minutes.
Can't see it? Please first check your trash/spam folder to make sure it hasn't accidentally gone into there.
If not, then please go ahead and contact our Customer Service team by email on firstname.lastname@example.org or by phone on 00800 381 04026. It's a toll free number and service will be provided to you in local language (Monday to Friday 8.00 am to 5.00 pm.) They will check your order for you.