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FAQ>Shopping and ordering>How long does it take to receive an order confirmation?
Frequently asked questions

How long does it take to receive an order confirmation?

When you place an order via the website, you will be keen to receive your order confirmation email. Find out how long it takes here...

Order confirmations should arrive with you quickly. Normally, you should see an order confirmation land in your email box within 10 minutes of placing your order.

If this is not the case and you can't see one, please contact our Customer Service team by email on or by phone on 00800 381 04026. It's a toll free number and service will be provided to you in local language (Monday to Friday 8.00 am to 5.00 pm.) They will check your order.

Update in My Acccount

If you have set up ‘My Account’, then you can see the status of your order under the section ‘My orders’. Don’t have a ‘My Account’ yet? Click here to register

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