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Frequently asked questions

What if my online payment doesn't succeed?

There may be occasions when an online payment fails. This can happen for various reasons. See what to do here...

When you're making a purchase on our website, you may receive an error message after attempting payment. If this happens to you, don't worry.

Some tips:

  • Please try again later, it may be a temporary outage at your bank or credit card company.
  • Pay with a different payment method if possible.
  • Pay with a different browser or device

Please contact our Customer Service team via email on or by phone on 00800 381 04026. It's a toll free number and service will be provided to you in local language (Monday to Friday 8.00 am to 5.00 pm.)

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