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What if my online payment doesn't succeed?

There may be occasions when an online payment fails. This can happen for various reasons. See what to do here...

When you're making a purchase on our website, you may receive an error message after attempting payment. If this happens to you, don't worry. Some tips:

Please try again later, it may be a temporary outage at your bank or credit card company.

Pay with a different payment method if possible.

Pay with a different browser or device

Please contact our Customer Service team via email on contact.webshop@kitchenaid.com or by phone on 00800 381 04026. It's a toll free number and service will be provided to you in local language (Monday to Friday 8.00 am to 5.00 pm.)

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